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 Welcome to our web site! Please realize that if you are visit or shop at this web site, you accept the following terms and conditions. Please read them carefully, and submit questions to us as needed.

Return Policy 
All returns must be authorized by MATRI-X (888-207-6007) prior to return shipping. Any returns received without authorization will not be honored.
  
PRODUCTS

The following applies to returns of products that are being returned for reasons other than an error by MATRI-X:  MATRI-X will authorize the return of most new,unopened, and unused items sold and fulfilled by MATRI-X within 60 days from the purchase date. There are no cash refunds. MATRI-X will credit your accountfor the product cost + tax only, less a 20% re-stocking fee. We are not responsible for shipping costs.The following applies to returns of products that are being returned because of an error by MATRI-X (you received an incorrect or defective item, etc.):   MATRI-X will replace the incorrect or defective item(s). Items that are specially ordered at the customer’s request or custom colors are non-refundable and non-returnable.
 
SEMINARS

Cancellations made prior to 30 days before the first day of the seminar are refundable less a 10% processing fee. Cancellations made less than 30 days but prior to 14 days before the first day of the seminar, we will credit your account (no cash refund), less a 10% processing fee. Cancellations made 14 days or less prior to first day of seminar, there is no refund or credit.
Seminars paid with "Early Registration Discount", "Early Bird Specials", "Show Specials", etc. or other discounts from the regular price are non- refundable.   In case of emergency if student cannot attend, seminar fee may be applied to the next seminar on a case by case basis.
 Please see Seminar Registration regarding our MATRI-X Seminar Guarantee. 

For our Californiacustomers 
We charge applicable CA state sales tax on all orders unless you provide us with a signed “California Resale Certificate” (available online at http://www.boe.ca.gov/pdf/boe230.pdf).
  
Product Warranty and Disclaimer 
Customers should follow the Manufacturer’s Warranty Policy. 

Since specific applications are beyond our control, MATRI-X cannot assume responsibility for any risks, liabilities, or patent infringements that may result from the use of products we sell or distribute.You are cautioned to thoroughly evaluate these products by your own tests prior to use. See MSDS for safe handling procedures.
 
Copyright 
The objects or “content” of each page of this web site (such as but not necessarily limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software) is the property of MATRI-X or its authorized suppliers of content.  This ownership is protected by United States and international copyright laws. The design and combined use of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United Statesand international copyright laws.
   
Disclaimer of Warranties and Limitation of Liability 
This site is provided on an "as is" and "as available" basis. No representations or warranties of any kind are made,express or implied, as to the operation of this site or the information,content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, this site's owner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This site's owner does not warrant that this site, its servers, or e-mail sent from this site are free of viruses or other harmful components. This site's owner will not be liable for any damages of any kind arising fromthe use of this site, including, but not limited to direct, indirect,incidental, punitive, and consequential damages. 
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

USERS/PARTICIPANTS
We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion. No person under the age of 13 should use the Site without the consent of their parent or legal guardian.  We strongly encourage all parents and guardians to monitor the Internet use by their children.  Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older. 

CONDUCT OF USERS
You agree that you will not:  (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or which Matri-x considers to be unlawful, harmful,threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any“virus”, “trojan horse” or other software destruction or disruption device;(iii) intentionally or unintentionally violate any applicable local, state,national or international law, including but not limited to, any regulations having the force of law while using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

TERMINATION
Matri-x may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including without limitation, breach of these Terms & Conditions. In the event these Terms & Conditions are terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities and limitations of liabilities set forth in these Terms & Conditions will survive termination.  In the event that you are unsatisfied with the services provided by Matri-x, your sole remedy is to terminate your use of the Site.

INDEMNITY
By using the Site, you agree to indemnify Matri-x for any and all claims,damages, losses, liabilities and causes of action (including expenses and attorneys’ fees) incurred by them arising out of or relating to your breach or alleged breach of these Terms & Conditions (including without limitation, claims made by third parties for infringement of intellectual property rights).  You agree to cooperate as fully as reasonably required in the defense of any claim.  Matri-x reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. 

COMMENTS, COMPLAINTS AND QUESTIONS
We welcome your feedback about the Site.  However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Matri-x, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.  Should you have any questions or complaints regarding these Terms & Conditions, please contact us.

 
   
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